Finding out the day it lands, not the month after
One thing, and it is not the asking or the answering. It is knowing — the gap between a review being published and you hearing about it.
Watch
What it does
What changes
New reviews come to you
They arrive as an alert rather than waiting to be found. You stop discovering a bad one while looking for something else.
The window to answer is still open
A reply posted the same day sits under the review while people are still reading it. A month later it reads as damage control.
Patterns show up early
Three people mentioning the same thing in a fortnight is a signal. Spread across a year of unread reviews, it is invisible.
How it works
How it works
- Connect the review profiles that matter to your trade.
- Turn the alerts on for new reviews.
- Read each one the day it arrives, good or bad.
- Answer it, and note anything two customers have now said.
Worth knowing
Worth knowing
- Knowing sooner does not make a bad review better. It only gives you the chance to answer it well.
- It watches the profiles you connected. Trade directories and forums you never linked stay invisible.
- Daily alerts on a quiet profile become noise you switch off. Set them where reviews are frequent enough to matter.
Related
Related
Reputation management
The loop: ask, receive, answer.
How review requests get sent
Producing the reviews you are monitoring for.
Workflow automation
Raising a task automatically when a low rating arrives.
Turn on review alerts
Log in, connect your profiles, and set an alert for anything below four stars.